Translated by Google Translate. If your are really reading this and you have any questions, please contact our costumer service: office@holzkitz.com

General
All offers and services provided by www.holzkitz.com for the customer, as well as the use of the website www.holzkitz.com and all subdomains belonging to this domain, are made exclusively on the basis of the following terms and conditions. Deviating regulations are only valid if they have been agreed in writing between the seller and the customer.

Conclusion of the contract in the online shop
The offers of the online shop www.holzkitz.com on the internet are a non-binding invitation to the customer to order goods.

By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a purchase contract.

The online shop www.holzkitz.com is entitled to accept this offer within 10 calendar days by sending an order confirmation. The confirmation of the order is made by www.holzkitz.com. After fruitless expiry of the 10-day period, the offer is considered rejected.

delivery
The delivery takes place by sending the goods to the address given by the customer against the stated packaging and shipping costs. If the customer wishes a special type of shipping, which is associated with additional costs, he has to bear this.

Delivery is within Austria and Europe.

The delivery time is usually 1-5 working days after receipt of payment. In exceptional cases, the delivery time can be up to 5 weeks. Please keep in mind that a bank transfer usually takes 3-5 working days. Only after receipt of payment, the goods will be shipped to the buyer.

The delivery times for each product vary, so please refer to the delivery times for each product in the product description.

When buying a voucher these delivery times do not apply. You can extend accordingly. In addition, the delivery time applies only after redemption of the voucher, because we have no data available.

For delivery delays, such as due to force majeure, traffic disruptions and dispositions of high hand as well as other events for which the seller is not responsible, no claim for damages can be made against us.

Delivery time, product changes
1. Information on delivery times based on the information provided by suppliers or manufacturers of the company holzkitz.com and are not binding. The company holzkitz.com assumes no procurement risk.

Firma holzkitz.com is entitled to withdraw from the contract if it does not receive the delivery item despite the prior conclusion of a corresponding purchase contract with the supplier. This only applies in the event that the non-delivery is not to be represented by the company holzkitz.com, in particular in the conclusion of a congruent hedging transaction with their suppliers.
Any unpredictable events, such as breakdowns, industrial disputes, military conflicts or similar – even with suppliers and manufacturers of the company holzkitz.com – which adversely affect the delivery of the agreed goods or agreed prices, absolve the company holzkitz.com from any obligation to deliver and entitle the Firma holzkitz.com to withdraw from the contract. In these cases, the customer is informed immediately of the unavailability of the service, the consideration is refunded immediately.
4. In case of product changes of ordered goods, the company holzkitz.com entitled to rescind the purchase contract, provided that the product changes were not known at the time of conclusion with the purchaser.
5. Minor deviations of technical and optical nature, such as shape, color and / or weight of the agreed products to the contract documents due to manufacturer-dependent influences reserves the company holzkitz.com within reason. The customer can not derive any right to withdraw from this.
Packaging and shipping costs
The shipping costs of the respective article can be found in the respective item description. The shipping costs are always valid for shipping in Austria. In the case of delivery outside of Austria additional costs arise, this carries the buyer. Please ask for additional costs before ordering.

Payment, late payment and retention of title
(1) The customer always pays by bank transfer or by PayPal. The seller reserves the right, however, to exclude individual payment methods. Detailed informations on the sales page are authoritative.

(2) The customer undertakes to pay all invoice amounts at the latest 10 days after the invoice date without deduction; The decisive factor here is the receipt of the amount at the paying agent provided by the seller. After unsuccessful expiry of the deadline, the customer is in default of payment.

(3) The seller is entitled to withdraw from the contract in case of breach of contract by the customer, in particular in case of default, and to sell the goods elsewhere.

Payment, late payment and retention of title
(1) The customer always pays by bank transfer or by PayPal. The seller reserves the right, however, to exclude individual payment methods. Detailed informations on the sales page are authoritative.

(2) The customer undertakes to pay all invoice amounts at the latest 10 days after the invoice date without deduction; The decisive factor here is the receipt of the amount at the paying agent provided by the seller. After unsuccessful expiry of the deadline, the customer is in default of payment.

(3) The seller is entitled to withdraw from the contract in case of breach of contract by the customer, in particular in case of default, and to sell the goods elsewhere.

Until full payment, the delivered goods remain the property of the seller. Prior to transfer of ownership, an order, in particular a pledge, transfer by way of security, processing or transformation without the express consent of the seller is not permitted. If the agreed payment terms are exceeded, we have to charge dunning and processing fees.

If the customer is in default of payment, interest will be charged at the statutory rate.

Prices
The prices of the specified goods are final prices. They include 20% VAT. They do not include the packaging and shipping costs (see no. 4) (unless expressly stated otherwise).

resignation
The seller reserves the right to withdraw from the contract if false information about the customer’s creditworthiness has been provided or the customer’s solvency has to be questioned for objective reasons.

Right of cancellation

This contract is a distance selling business according to § 5a paragraph 2 KSchG (consumer protection law), since the contract with the exclusive help of remotely communication means (these are all means of communication, which can be used to conclude a contract without simultaneous physical presence of the parties, such as such as catalog orders, teleshopping and publicly available electronic media that enable individual communication, such as electronic mail).

You can revoke your contract within 14 days without giving reasons in writing (for example, letter, fax, e-mail) or – if the case before the deadline – by returning the goods. The period begins on receipt of this instruction in writing, but not before receipt of the goods at the recipient (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and not before fulfillment of our information obligations pursuant to § 5d para 1 and 2 KSchG in connection with § 5c para 1 items 1 to 6, § 5e KSchG and § 5f item 1 KSchG. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient

The revocation is to be addressed with the most cost-effective variant:

holzkitz.com, Hafenstraße 1-3, 4020 Linz

e-mail: office@holzkitz.com

Prior to the return of the goods, shipping and handling with holzkitz.com must be clarified in advance.

Should not the cheapest option be chosen, holzkitz.com reserves the right not to accept the goods or the buyer must pay the full shipping costs.

Internet address: www.holzkitz.com

consequences of Withdrawal
In the case of an effective cancellation, the mutually received benefits and any benefits (such as interest) surrendered. If you can not give us or return the received performance as well as usages (for example use advantages) or only in a worsened condition, you have to pay us compensation. For the deterioration of the thing and for drawn uses, you only have to pay compensation if the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the functioning. By “testing the characteristics and the mode of operation” is meant testing and trying out the respective goods, as is possible and customary in the store, for example. Transportable items are to be returned at our risk.

You have to bear the regular costs of the return, if the delivered commodity corresponds to the ordered and if the price of the thing to be returned does not exceed an amount of 100 euros or if you with a higher price of the thing at the time of the revocation still not the consideration or a contractually agreed partial payment. Otherwise, the return is free of charge. Non-parcels are picked up at your place. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt.

End of revocation

Exclusion of the right of withdrawal The right of withdrawal exists

not in the case of distance contracts for the supply of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or which, by their very nature, are not suitable for return or spoil quickly or whose expiry date would be exceeded,
not for distance contracts for the supply of audio or video recordings or software, provided that the supplied data carriers have been unsealed by you,
not for distance contracts for the delivery of newspapers, periodicals and magazines, unless you have submitted your contract by telephone.
 

warranty
The statutory provisions on warranty apply. If transport damage to the goods is detected, the recipient / customer must immediately report damage to the carrier (shipping service). Other identifiable transport damage must be asserted in writing to the online shop www.holzkitz.com within 14 days of receipt of the goods at the latest. The online shop www.holzkitz.com is not liable for defects that have arisen as a result of incorrect handling, normal wear and tear or due to external influences. In the event of repairs to the goods in-house or by third parties without written consent, the warranty claim against the seller expires.

limitation of liability
Unless otherwise stated below, further claims of the customer, regardless of the legal grounds, are excluded. The seller is therefore not liable for damages that did not occur on the delivery item itself; In particular, the seller is not liable for lost profits or other pecuniary loss of the customer. Insofar as the contractual liability is excluded or limited by the seller, this also applies to the personal liability of employees, representatives and vicarious agents.

The above limitation of liability does not apply if the cause of damage is based on intent or gross negligence or if personal injury has occurred. Furthermore, it does not apply if the customer asserts legally regulated claims. The provisions of the Product Liability Act remain unaffected.

If the seller negligently violates a contractual obligation, the obligation to pay compensation for damage to property is limited to the typically occurring damage.

If the supplementary performance has been effected by means of a replacement delivery, the customer is obliged to return the goods delivered first within 30 days to the seller at the expense of the latter.

The return of the defective goods must be made in accordance with the statutory provisions. The seller reserves the right to claim damages under the statutory conditions.

The limitation period is two years. Deadline’s beginning occur with the delivery of the thing.

data protection
The data transmitted by you will be used exclusively for the processing of your orders. All your data will be treated in strict confidence. A transfer of the data to third parties (such as shipping services) will only be made by us if this is necessary for the order processing. The order data is encrypted and securely transmitted. However, we assume no liability for the data security during these transmissions over the Internet (for example, because of technical errors of the provider) or for a possible criminal access of third parties to files of our Internet presence. Access data for the customer login, which are transmitted to the customer at the request of the customer, are to be treated by the customer as strictly confidential, as we take no responsibility for the use and use of this data.

The customer hereby agrees to the transfer of his personal data, in the course of the order process to commissioned third party (freight forwarder).

copyright
All displayed foreign logos, pictures and graphics are property of the respective companies and are subject to the copyright of the respective licensors. All photos, logos, texts, reports, scripts and programming routines shown on these pages, which are our own developments or have been prepared by us, may not be copied or otherwise used without our consent. All rights reserved.

Links on our pages
We dissociate ourselves hereby expressly from all contents of all linked pages on this homepage. This declaration applies to all links on our website.

Sonstiges
Wir haben keinen Einfluss darauf, wenn Artikel von unseren Lieferanten aus dem Programm genommen werden und somit nicht mehr lieferbar sind oder in Art und Ausführung geändert wurden. Sollte uns vom Lieferanten ein Ersatzartikel angeboten werden, so werden wir Sie darüber informieren. Ein Schadensersatzanspruch wegen nicht mehr lieferbarer Artikel kann nicht gegen uns geltend gemacht werden. Preisänderungen einzelner Artikel behalten wir uns vor.

Gültigkeit der AGB
Mit einer Bestellung werden die Allgemeinen Geschäftsbedingungen des Online-Shops holzkitz.com anerkannt. Sollte eine Bestimmung dieser Allgemeinen Geschäftsbedingungen, aus welchem Grund auch immer, nichtig sein, bleibt die Geltung der übrigen Bestimmungen hiervon unberührt. Mündliche Absprachen bedürfen der schriftlichen Bestätigung. Erfüllungsort und Gerichtsstand ist, soweit gesetzlich nicht anders geregelt, 4020 Linz.

Last Update: March 2019 www.holzkitz.com

We have no control over the removal of items from our suppliers that are no longer available or have been modified in style and design. If a replacement item is offered to us by the supplier, we will inform you about it. A claim for damages for no longer available items can not be asserted against us. We reserve the right to change the prices of individual articles.

Validity of the terms and conditions
With an order the general terms and conditions of the online shop holzkitz.com are recognized. Should any provision of these Terms and Conditions, for any reason whatsoever, be void, the validity of the remaining provisions shall remain unaffected. Verbal agreements require written confirmation. Place of fulfillment and jurisdiction is 4020 Linz, unless otherwise stipulated by law.